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Aspen Discovery

Why are we changing to Aspen?

What will transfer to the new catalog?

What won’t transfer to the new catalog?

What are Aspen’s features?

How do I access my library account?

Where can I learn more?

How do I track my reading history?

How can I change my home library or pickup location preferences?

How can I change my email notice preferences?

Email and general Notices

What notices are provided by CLAMS Libraries?

Can I be notified by email when items I've requested have arrived at the library?

Can I be reminded by email when items I have checked out are almost due?

I don't seem to be getting any notices from my library. What might the problem be?

I filter my email. What do I need to designate as desired email in my filters in order to make sure I receive my library notifications?

I use Verizon for email and I haven't been receiving any notices from my Library. How can I fix this?

I don't seem to be getting the Email notice when my digital media request (Overdrive) is ready for me to download.

How am I notified when an item auto-renews?

What if I don’t have an email address or have not provided it to the library?

Do I have to manually renew items in my account?

General Questions

How do I obtain a CLAMS library card?

Which libraries on Cape Cod, Martha's Vineyard and Nantucket are members of the CLAMS Library Network?

Is there a CLAMS mobile app?

Do the libraries accept used books as donations?

How do I submit a purchase suggestion?

Where can I send comments or questions to my library?

Does CLAMS have a Privacy Policy?

How long may I borrow items from the CLAMS Library Network?

My Account

Does the CLAMS online catalog provide a secure transmission (SSL) when I use "My Account"?

What is My Account?

Can I use my username to log in to use databases?

I forgot my PIN (Password). How do I get it back?

Can I pay my fines and fees with a credit card?

Can I pay my fines and fees online?

OverDrive/Libby

What is the difference between OverDrive and Libby?

How do I access OverDrive?

How do I access Libby?

Can I use library cards other than my CLAMS card in Libby?

How do I see all my digital loans and holds from all partner libraries?

Can I access my OverDrive history in Libby?

Can I use Libby on my Amazon Fire tablet?

How do I sign out of Libby?

What are the lending policies for OverDrive titles?

I'm getting an error message when I try to log into Libby

Placing Holds and Renewals

How do I place holds for library items online?

What is the limit on the number of holds I can have on my record at any one time?

While attempting to place a hold, I got the message "There is a problem with your library record. Please see a librarian." What kinds of problems cause this message?

Do I need to enter an expiration date when requesting an item in the catalog?

Why does the Place Hold button fail to appear in some cases?

How do I renew my items online?

My renewal request didn't work!

How is the new due date calculated when I renew materials?

What do I do if I believe I've returned an item but it is still on my account?

How can you locate your position in the list of "holds" when you are waiting for material?

Priority given to Holds for Pickup at the owning location

How can I change the pickup location for my hold?

How do I cancel a hold?

Can I suspend ("Freeze") my holds so that they don't arrive when I am on vacation?

Why is there no option to suspend (Freeze) some of my requests?

How can I tell if my requests are frozen?

Text Messaging

How do I sign up for text message notices?

What is Shoutbomb?

What type of devices will Shoutbomb send messages to?

Will I continue to receive notices via email, US mail or phone call?

I signed up but I am not receiving text messages. What should I do?

What if I signed-up with the wrong library card number, or my libray card number has changed?

When are text message notices sent out?

What kind of text messages will I receive from my library?

I've changed my mobile provider or phone number. What can I do to continue receiving text message notices?

Do text notices cost anything?

How do I unsubscribe from text messages?

eMedia and Databases

I have written and published an e-book. May I donate a copy or copies of my work in e-book format to CLAMS?

What is Hoopla?

What is Kanopy?

Why does my library not have Kanopy or Hoopla?

How do I access my library's databases?